Frequently Asked Questions
Who are the Insurers?
What type of policy should I get?
What if I don't like my policy?
What if I am over 65 years of age?
What if something goes wrong whilst I am away?
What about other policies?
Why are your prices so good?
What kind of cover do you offer?
What about security?
Do I get a receipt?
Who are the Insurers?
The insurance has been arranged by Options through leading travel insurance administrators Inter Group Insurance Services Limited, who are members of the Association of Travel Insurance Intermediaries and the Insurance Ombudsman Bureau. It is provided by Europa General Insurance Company Limited, who are also members of the Insurance Ombudsman Bureau.
What type of policy should I get?
If your trip duration will not exceed 122 days, you should take a Single Trip policy. If you are travelling away on several trips throughout the next year you should take the Multi-Trip policy that fits your requirements. If your trip duration will last between 4 and 12 months you should take an Extended Stay policy.
What if I don't like my policy?
If after receiving your policy you are not entirely satisfied with it, we will give you a full refund as long as it is returned to us within 14 days and you have not travelled or made a claim.
We have alterative polices to suit all needs. Please contact us on 0845 345 1236 or email us at enquiries@ukInsuranceNet.com
What if something goes wrong whilst I am away?
Inter Group Assistance Services provide a 24 hour emergency service. They can be contacted 365 days a year and will provide immediate help if you fall ill or you are injured outside the United Kingdom or Channel Islands. Also, as part of our Concierge service we can help should something go wrong which is not medically related.
What about other policies?
We are confident that we offer the best prices and levels of cover but if you can find the same cover cheaper, prior to your travel, we will refund you twice the difference between the premiums.
Why are your prices so good?
Through the development of specialist time saving computer software, by using the latest risk analysis techniques and by cutting out the middle man we are able to offer premiums well below others in the market.
What kind of cover do you offer?
We offer some of the most comprehensive policies available which include: -
- Medical Expenses up to £10,000,000
- Cancellation up to £3,000
- Personal Effects up to £2,000
To check the full coverage on your intended policy please use the Types and overall limits of cover chart.
Our web site uses industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of all your personal information, including your credit card number. The Internet is very much a public network but at no time are any of your details transmitted in an unencrypted format.
You will receive your Insurance Validation by email, this is your receipt. This is why it is very important to supply a valid email address when purchasing your insurance.